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Terms and conditions

Deze algemene voorwaarden zijn in het Nederlands opgesteld. Indien u het Engels niet begrijpt, neemt u contact op met TWZ (via Door deze algemene voorwaarden te aanvaarden, verklaart u Engels en de inhoud van deze voorwaarden te begrijpen.

Les présentes conditions générales sont établies en Néerlandais. Si vous ne comprenez pas le néerlandais, veuillez prendre contact avec TWZ (via En acceptant les présentes conditions générales, vous déclarez comprendre l’anglais et le contenu des présentes conditions générales.

  1. Introduction

1.1. The Service is operated by TWZ, with offices at horizonpark 510 Gebouw 7, 1930 Zaventem, Belgium. TWZ can be contacted by e-mail at the following address:

1.2 By using the Service, Users agree to these terms of use (the “Terms”).

2. Warranty

2.1 TWZ (MAXI DM BV) provides the Service on an “as is” basis, without express or implied warranty regarding quality, accuracy, correctness, relevance, merchantability, fitness for a particular purpose or non-infringement.

2.2 To the largest extent permitted by applicable law, TWZ (MAXI DM BV) nor its managers, employees and other contractors give you any express or implied warranty as to the operation of the Service, including whether the Service will be available at any particular time or location, uninterrupted, free of virus, or error-free, and whether errors will be corrected;

  1. Pricing & cancellation

3.1  Final price is defined at time of booking and provided to customer before confirming booking. Final price may be adjusted dependent of, among other factors, unexepected rerouting, exceeded free 15 minutes waiting time period (except for airport and train stations).

3.2. The User is made aware of the fact that minimum prices will apply as per regulations.

3.3 The User is aware that cancellation charges will be applied according the following rules :

  • If the users cancels within 24h before pick-up, then no cancellation fee is applied.
  • If the users cancels within 30min after booking but at least 6h before pick-up, then no cancellation fee is applied.
  • Else the entire ride fee of the service plus additional waiting time is charged. 

3.4 By using our secured checkout pages for payment by credit or debit card, your transactions will be processed and settled as form the moment your order has been dispatched and a confirmation has been received.  

  1. Personal information

4.1. Some personal data (“Data”) may be collected by TWZ (MAXI DM BV). The data controller is TWZ (MAXI DM BV), whose identity, address and contact details are mentioned above.

4.2. The following Data will or may be collected for executing the the Service: identity, e-mail address. This Data will be processed for the purposes of the operation of the Service.

4.3. Credit card Data will also be collected by a third party payment provider and will be processed for the purpose of processing payments collected by TWZ (MAXI DM BV).

4.4. Users are entitled to request at any time to access and rectify their Data. Users can exercise these rights through their personal User account or by contacting TWZ (MAXI DM BV).

  1. Applicable law and jurisdiction

These Terms are governed by and interpreted in accordance with Belgian law, and the courts of regional district Zaventem (Belgium) shall have sole and exclusive jurisdiction over any disputes relating to the Terms or the Service.

6. Risk & Fraud

6.1 Drivers & employees at TWZ (MAXI DM BV) had a background check before conducting any service or processing and accessing any financial or personal information.

6.2 TWZ (MAXI DM BV) reserves the right to refuse to a Card or payment where the Issuer suspects that the Card was fraudulently used.

7. Payment

7.1 Card details are checked and verified by a third party and services are delivered once authorization has been obtained. In the event of a breach of security by you, you will remain liable for any unauthorized use of your credit card until you update your information.

7.2 You are entirely responsible for any and all activities which occur under your user account. You represent and warrant that if you are making online payments that any credit card, debit card and bank account information you supply is true, correct and complete charges incurred by you will be honored by your credit/debit card company or bank you will pay the charges incurred by you in the amounts posted, including any applicable taxes, and you are the person in whose name the card was issued and you are authorized to make a purchase or other transaction with the relevant credit card and credit card information.